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We're Here to Help

Support Center

Need help with MyAddiction.ai? We're here for you. For urgent mental health concerns, please use crisis resources.

Email Support

Send us a message and we'll respond within 24-48 hours

FAQs

Find answers to common questions about the app

In Crisis?

Immediate help available 24/7

Send Us a Message

We typically respond within 24-48 hours

Troubleshooting

Try these quick fixes before contacting support

App Not Loading?

  1. Refresh your browser (Ctrl/Cmd + R)
  2. Clear your browser cache
  3. Try a different browser (Chrome, Firefox, Safari)
  4. Make sure JavaScript is enabled
  5. Check your internet connection

Can't Log In?

  1. Click "Forgot Password" on the login page
  2. Enter your email address
  3. Check your spam folder for the reset email
  4. If issues persist, email [email protected]

Not Receiving Notifications?

  1. Check your notification settings in Settings
  2. Allow notifications in your browser
  3. Check spam/junk folders for emails
  4. Whitelist [email protected]

Data Not Saving?

  1. Check your internet connection
  2. Refresh the page and try again
  3. Clear browser cache and cookies
  4. Try a different browser

Other Ways to Reach Us

Email Support

[email protected]

Crisis Hotline

Call or text 988

Response time: 24-48 hours for general inquiries